As a Customer Support Specialist, you will be the first point of contact for client inquiries, providing timely and accurate solutions. Collaborate with cross-functional teams to address customer needs, gather feedback, and contribute to the improvement of our products and services.
This role involves handling customer inquiries through various channels, including email, chat, and phone. From troubleshooting technical issues to providing product information, you'll play a crucial role in maintaining high levels of customer satisfaction. Collaborate with the development and sales teams, contribute to knowledge bases, and participate in the continuous improvement of support processes.
Our FAQ section gives you quick, clear answers to the most common questions — from how the system works to install details, warranties, and what to expect. Whether you’re just curious or ready to book, everything you need is right here to help you make a confident decision.
Yes — we work with all HOAs.
Our low-profile, permanent lighting system is designed to meet HOA guidelines in most communities. We assist with the approval process and can provide any documentation or design mockups needed for submission.
No stress, no guesswork — we make sure your lighting is HOA-compliant from day one.
Pricing depends on your home’s layout, the total linear footage, and your system type (front only, full home, or custom design).
We offer free, personalized estimates with no obligation.
Every quote includes premium materials, professional installation, and access to financing options through Enhancify if needed. Book a free demo to get an accurate quote tailored to your home.
Most installations are completed in just one day.
Larger homes or complex designs may take longer depending on the size and system type — but we’ll give you a clear timeline during your free demo and estimate process.
Our team handles everything from start to finish — clean, professional, and on schedule.
Absolutely. The LumenX app is designed to be simple, intuitive, and user-friendly — giving you full control right from your phone.
Adjust colors, patterns, brightness, and schedules for holidays, game days, or special events. We provide full training at install so you feel 100% comfortable using the system on your own
Your system is backed by our 5-Year No-Fade Warranty.
If a light goes out or there’s an issue with your system, simply reach out to us. We stand behind our installs and will take care of it.
We use high-quality materials designed to last — but if anything fails, you’re covered.
Permanent lighting. Zero hassle. Total control.
Or call us at 916-261-3183 to speak with a lighting
specialist.
